AI & Machine Learning · BrainGraph + Claude
BrainGraph MCP with Claude: Searchable Knowledge for Faster, Grounded Answers
The short answer
Claude connects to BrainGraph through the Model Context Protocol (MCP), or through BrainGraph's direct API. Once connected, Claude can search the knowledge graph, retrieve related nodes, summarise linked content, and create or update knowledge nodes from natural language requests, using a sign-in key that the organisation controls.
What is BrainGraph?
BrainGraph builds a searchable knowledge graph from documents, recordings, web pages and other source material. Instead of storing files as separate items, it links the facts inside them, so people and AI systems can find how ideas, products, policies and people relate to each other. Research teams, legal and compliance staff, customer support leads and product teams often use it to keep trusted, structured knowledge in one place. It is designed to give AI tools grounded information to reason from, reducing guesswork.
How Claude connects to BrainGraph through MCP
The Model Context Protocol (MCP) is an open standard that lets Claude securely use other software. Think of it as a universal adapter: it gives Claude a defined, safe way to read information from a tool and take actions in it. BrainGraph provides the connection point, so Claude can work with the graph rather than only with what someone pastes into a chat.
Once connected, Claude can ingest documents into BrainGraph, search and retrieve graph nodes, and summarise linked content. For example, a support lead could ask a plain English question and receive an answer built from the connected source material, with the relevant nodes identified. Claude can also create or update knowledge nodes when asked, such as adding a newly approved policy.
Permissions and approvals keep people in charge. Access uses the API key BrainGraph supports, and we set it up with the least access each workflow needs, for example read-only for reference assistants. Consequential changes, such as editing an approved policy node, can require a person to review before they are saved. Every action is logged so the organisation can see what was read or changed, and by whom.
What you can automate
Grounded customer support answers
Support agents ask Claude a question, and Claude searches the BrainGraph knowledge graph for approved product and troubleshooting content. It returns a summary with links to the source nodes, so agents can check the answer before replying. This typically shortens research time and reduces inconsistent answers across the team.
Policy and compliance lookup
Legal and compliance staff can ask Claude which internal policies cover a topic, such as data retention or travel approvals. Claude retrieves the relevant nodes and summarises the linked clauses. Because the answer points back to the source documents, reviewers can verify it quickly rather than searching folders by hand.
Research synthesis
Research teams often hold interview recordings, reports and web sources on the same subject. Claude can ingest these into BrainGraph and summarise how themes connect across them. Analysts then spend more time interpreting findings and less time locating material.
Onboarding for new staff
HR and department heads can give new joiners a Claude assistant that answers questions from the company knowledge graph, such as who owns a process or where a template lives. Updates to source documents flow into the graph, so the assistant reflects current guidance rather than out-of-date copies.
Knowledge maintenance
When a process changes, a manager can tell Claude in plain English to update the related knowledge nodes. Claude drafts the change, a designated reviewer approves it, and the update is logged. This keeps the graph accurate without requiring technical staff to edit it directly.
An end-to-end workflow: Customer escalation answers with CRM and ticket updates
TriggerA support agent opens a complex customer ticket in the helpdesk system.
Claude reads the ticket and the customer's account history from the CRM with read-only access.
Claude searches BrainGraph for product, warranty and troubleshooting nodes related to the issue.
Claude produces a draft reply summarising the linked content, with references to the source nodes.
The agent reviews the draft, edits it if needed, and sends it to the customer.
If the agent confirms a new fact, Claude proposes a knowledge node update that a senior reviewer approves before saving.
The ticket is updated with the resolution and the sources used.
OutcomeAgents typically reach accurate answers faster, escalations are documented consistently, and the knowledge graph improves over time with reviewed updates.
How we set it up
Free automation audit
We review your document sources, support and research workflows, and the decisions where grounded answers would save the most time. You receive a short written plan at no cost.
Secure connection
We connect Claude to BrainGraph using your API key, stored securely and scoped to the minimum access each workflow requires. Where you also need direct API calls, we use the same key and documented endpoints.
Workflow design and testing
We design the end-to-end workflow across BrainGraph and your other systems, such as Microsoft 365, CRM or ticketing. We test it against real past questions and documents to check the answers are accurate and well sourced.
Controlled launch and monitoring
We launch with approval steps for changes, audit logs turned on, and monitoring of answer quality and usage. Any issues found in the first weeks are corrected before wider rollout.
Team training
We train your staff on how to ask good questions, check sources and review proposed updates. Documentation is handed over so your team can run the system confidently.
Who benefits
- Head of Operations
- Faster, more consistent answers across teams, with a clear record of what changed.
- Legal and Compliance Lead
- Quicker lookup of policy clauses, with answers linked to source documents for review.
- Customer Support Manager
- Agents reach grounded answers sooner, reducing escalations and repeated research.
- Research Director
- Themes across reports, recordings and web sources are easier to find and summarise.
Security and control
- Least-privilege API key access, with read-only roles where updates are not needed.
- Human approval required before consequential changes to knowledge nodes are saved.
- Audit logs recording what Claude read, searched, created or changed.
- Source links on every summary so people can verify answers against original material.
- Regular review of answer quality and access rights as your needs change.
For teams in the US, UK, India and the Middle East
Organisations in the United States and the United Kingdom can align the setup with their existing data protection and records requirements. In India, we design for the Digital Personal Data Protection Act, 2023. For organisations in the UAE and Saudi Arabia, we follow the relevant local data protection laws. Claude can be hosted in India, the United States, the United Kingdom or the European Union, and we select the hosting region to meet your requirements.
Learn more about Claude and MCP
Anthropic's AI model and assistant.
Secure links between Claude and business tools.
How engineers build and change software with Claude.
Hosted agents that run multi-step work.
The open standard Claude uses to connect to tools.
Frequently asked questions
What does the BrainGraph MCP server do?
The BrainGraph MCP server gives Claude a structured way to work with your knowledge graph. Through it, Claude can ingest documents, search and retrieve graph nodes, summarise linked content, and create or update knowledge nodes when asked in plain English. It acts as the secure link between the AI assistant and the graph.
Is connecting Claude to BrainGraph secure?
Security depends on how it is set up. We use your BrainGraph API key, store it securely, and limit access to what each workflow needs. Changes can require human approval, and all activity is logged. We also review permissions regularly so access stays appropriate.
What can Claude do with BrainGraph once connected?
Claude can search the graph for relevant knowledge, retrieve connected nodes, summarise linked documents and recordings, add new source material, and create or update nodes. Typical uses include grounded support answers, policy lookups and research synthesis, always with source references.
How long does setup take?
Timing varies with the number of sources and the workflows involved. A focused setup for one team often takes a few weeks, including testing and training. The free automation audit gives you a clearer estimate for your organisation before you commit to anything.
Which plan or permissions do I need?
You need a BrainGraph account that issues an API key, with permissions suited to the work you plan. Read-only access is enough for search and summary assistants, while creating or updating nodes requires write permissions. We confirm the exact requirements with your BrainGraph account during the audit.