AI & Machine Learning · Gladia + Claude
Gladia MCP with Claude: Turn Recorded Speech into Actionable Business Data
The short answer
Claude works with Gladia through the Model Context Protocol (MCP), an open standard that lets Claude securely use software. Once connected with an API key, Claude can ask Gladia to transcribe audio, translate speech, analyse recordings and summarise conversations, all through plain-language requests, with permissions set by your organisation.
What is Gladia?
Gladia is a speech-to-text and audio intelligence service accessed through an API. Organisations send it recordings, and it returns accurate transcripts and useful information extracted from the speech. Product teams, contact centres, media companies and operations teams typically use it to turn voice conversations into text they can search, analyse and act on. It suits businesses that handle large volumes of calls, meetings, interviews or customer audio.
How Claude connects to Gladia through MCP
The Model Context Protocol is an open standard that acts as a universal adapter between Claude and other software. It lets Claude use a tool like Gladia securely, reading information and taking actions within permissions your organisation controls. Instead of copying files by hand, you describe what you need in ordinary language and Claude carries out the steps.
Once Gladia is connected, Claude can typically submit recordings for transcription, request translations of speech, analyse recordings for key points, and produce summaries of conversations. Your team can ask, for example, for a summary of yesterday's customer calls, with the results returned in a form your other systems can use.
Permissions and approvals keep people in charge. The connection is set up with the API key you provide and limited to the actions your workflow needs. Consequential steps, such as sending a summary to a customer or saving data into a business record, can require a person to approve them first, and every action can be logged for review.
What you can automate
Call centre quality reviews
Supervisors can ask Claude to transcribe a batch of recorded customer calls and summarise each one. Claude can flag calls that mention complaints, refunds or cancellations, so reviewers spend their time on the conversations that matter rather than listening to every recording from start to finish.
Meeting notes for operations teams
After a recorded project or planning meeting, Claude can request a transcript from Gladia and turn it into a structured summary with decisions, owners and deadlines. Managers receive a clear note within the hour, and nobody has to take notes during the meeting itself.
Multilingual customer feedback
When customers speak in different languages, Claude can request transcription and translation through Gladia, then group feedback by theme. Customer experience leads get a single view of what clients are saying across markets, written in one language for their reports.
Research and interview analysis
Market researchers and HR teams can have recorded interviews transcribed and analysed. Claude can pull out recurring themes, quotes and sentiment, helping teams draw conclusions from dozens of interviews without spending weeks reading transcripts line by line.
Compliance and sales call records
Sales and compliance teams can have calls transcribed and checked against a standard list of required statements or disclosures. Claude can highlight missing items for a person to review, and the transcript and summary can be saved to the right record in the company's systems.
An end-to-end workflow: Sales call summaries pushed to the CRM
TriggerA sales representative finishes a recorded discovery call and uploads the audio to the shared folder.
Claude detects the new recording and sends it to Gladia for transcription.
Gladia returns the transcript, and Claude requests a summary of the main needs, objections and next steps.
Claude drafts a structured call note and matches it to the correct account in the CRM system.
The sales representative receives the draft and approves it, or edits it, before it is saved.
Once approved, Claude writes the note to the CRM record and creates a follow-up task with a due date.
Every action is logged so the sales manager can review how each note was produced.
OutcomeSales teams spend less time on admin after each call, CRM records are more complete, and follow-ups are less likely to be missed. Results vary by team and call volume.
How we set it up
Free automation audit
We review how your teams currently handle recordings, calls and meetings, and identify the workflows where Gladia and Claude would save the most time.
Secure connection with an API key
We connect Claude to Gladia using an API key that you provide and control. Access is limited to the actions your workflow needs, and the key is stored securely.
Workflow design across your systems
We design the end-to-end process across Gladia and your other systems, such as Microsoft 365, your CRM, ticketing or ERP. We decide where people approve consequential actions.
Testing with real recordings
We test the workflow against real past recordings, check the accuracy of transcripts and summaries, and adjust the instructions until the output meets your standards.
Launch, monitoring and team training
We launch with audit logs and monitoring in place, then train your team to use the workflow confidently and to review its results.
Who benefits
- Operations managers
- Receive consistent meeting and call summaries without manual note-taking, and track how work moves from conversations into action.
- Contact centre supervisors
- Review far more customer conversations in less time, focusing attention on calls that carry risk or opportunity.
- IT and data leaders
- Keep control of API keys, access levels and audit logs while enabling teams to use audio data safely.
- Product and research teams
- Turn interviews and user recordings into searchable themes and evidence for decisions.
Security and control
- Use a dedicated API key with the narrowest access your workflow needs, and rotate it on a regular schedule.
- Require a person to approve any action that sends information outside the business or changes a customer record.
- Keep audit logs of every transcription and summary so decisions can be traced later.
- Remove or restrict personal data in recordings where it is not needed, in line with your internal policies.
- Review transcript accuracy regularly, especially for accents, technical terms and poor-quality audio.
For teams in the US, UK, India and the Middle East
Organisations in the United States and the United Kingdom can choose hosting arrangements that align with their existing data protection and privacy obligations. In India, workflows can be designed to meet the Digital Personal Data Protection Act, 2023. In the UAE and Saudi Arabia, we configure data handling to respect local data protection laws. Hosting regions for the custom applications we build are selected to meet each organisation's specific requirements.
Learn more about Claude and MCP
Anthropic's AI model and assistant.
Secure links between Claude and business tools.
How engineers build and change software with Claude.
Hosted agents that run multi-step work.
The open standard Claude uses to connect to tools.
Frequently asked questions
What does the Gladia MCP server do?
The Gladia MCP server acts as a connector between AI tools like Claude and Gladia's speech services. It allows Claude to send audio for transcription, request translations, analyse recordings and summarise conversations, using natural language requests. It typically exposes only the capabilities you approve for the connection.
Is connecting Gladia to Claude secure?
Security depends on how the connection is set up. We use an API key you control, limit access to the actions required, keep audit logs and require human approval for sensitive steps. We also advise on handling personal data in recordings in line with your policies and applicable law.
What can Claude do with Gladia once connected?
Typically, Claude can submit audio for transcription, request translations of speech, analyse recordings for key points and create summaries of conversations. It then uses those results in your workflow, such as drafting notes or updating other business systems, subject to the permissions you set.
How long does setup take?
A simple connection can be tested within days, but a full workflow usually takes several weeks. The time depends on how many systems are involved, how much testing with real recordings is needed, and how much your team needs training before launch.
Which plan or permissions do I need?
You need an API key from your Gladia account with the access your workflow requires. Exact plan options and limits are set by Gladia, so we recommend confirming your account arrangements with the provider. During the audit we identify the access level your use case needs.