Education & LMS · Heights Platform + Claude
Heights Platform MCP with Claude: Run Course Sales and Student Access Through Natural Language
The short answer
Claude works with Heights Platform through the Model Context Protocol (MCP) or the platform's direct API. Once connected with an API key, Claude can look up students, review orders, check course access and summarise product activity. Access is limited to what the organisation allows, and people approve any change that affects a customer.
What is Heights Platform?
Heights Platform is an online course, digital product and community platform used by creators, coaches and educators. It lets them sell learning products, manage student enrolments, track orders and control who can access each course or download, all in one place. Course creators, online academies and membership communities typically use it to run their teaching business without stitching together several separate tools.
How Claude connects to Heights Platform through MCP
The Model Context Protocol (MCP) is an open standard that lets Claude use other software securely. Think of it as a universal adapter between Claude and a tool. Heights Platform supports connection through its MCP server or its direct API, using an API key as the sign-in method. Your team controls which permissions the key carries.
Once connected, Claude can read information such as student records, order history, course access status and product activity. It can then summarise this in plain language, for example listing buyers from the past week who have not yet started a course. Where the workflow requires it, Claude can also prepare actions such as granting or changing access.
Permissions and approvals keep people in charge. The API key is scoped to the least access needed for the job. Consequential actions, such as refunds or removing a student's access, can be set to wait for a named person to approve them. Every request is logged, so your team can review what Claude did and when.
What you can automate
Weekly sales and order summary
Claude pulls recent orders and product activity from Heights Platform and produces a short plain-language summary for the founder or sales lead. It highlights top-selling products, unusual drops in sales and orders that need attention. Instead of logging into the dashboard each Monday, leaders receive a clear briefing they can act on.
Student onboarding follow-up
When a new buyer joins a course, Claude checks their access status and enrolment progress. If a student has bought but not logged in after a set number of days, Claude drafts a welcome or reminder message for the support team to send. This helps more students reach their first lesson and reduces early refund requests.
Access control and enrolment checks
Support staff often need to confirm whether a student can see a particular course or bundle. Claude can answer these questions in seconds by reading the access records, and can prepare access changes for approval. This cuts down on back-and-forth between support, finance and the course team.
Refund and order review
Claude can review order details against the organisation's refund policy and flag requests that fall outside it. It prepares a summary of the order history and the reason given, then passes the case to a named manager. The manager makes the final decision, which keeps the process fair and consistent.
Community and product reporting
For creators running digital products and membership communities, Claude can summarise which products are gaining traction and which lessons students are completing. The team gets a monthly report written in everyday language, ready to share with partners or use in planning new courses.
An end-to-end workflow: New buyer welcome and refund-risk check
TriggerA new order is placed for a course on Heights Platform.
Claude reads the new order and confirms the student's course access is active.
If the student has not logged in within three days, Claude drafts a personalised welcome message and places it in the support team's queue.
Claude checks the order against the refund policy and flags any buyer who has asked about refunds before.
The weekly summary lists flagged students, pending welcome messages and any access problems.
A support lead reviews the flagged cases in the connected ticketing system and approves any action taken.
OutcomeNew students receive timely help, support staff spend less time chasing access problems, and refund risks are spotted early. Typical results depend on the business, but teams commonly report faster onboarding and fewer avoidable support tickets.
How we set it up
Free automation audit
We review how you sell and support students today and identify the workflows worth automating. You leave with a clear list of priorities and an estimate of effort, at no cost.
Secure connection with an API key
We set up the connection to Heights Platform using an API key, or the platform's MCP server where available. The key is created with the least access needed, stored securely and never shared in plain text.
Workflow design
We design the end-to-end process across Heights Platform and your other systems, such as Microsoft 365, your CRM or your ticketing tool. You decide which actions Claude can take alone and which need a named person's approval.
Testing with real cases
We test the workflow against past orders and student records to confirm the results are accurate. Any gaps are fixed before anything goes live.
Launch, monitoring and training
We launch with audit logs and monitoring in place, then train your team to use and review Claude's outputs confidently. We check performance with you after the first weeks and adjust as needed.
Who benefits
- Founder or creator
- Gets a clear weekly view of sales, products and student progress without opening multiple dashboards.
- Customer support lead
- Answers access and order questions faster and receives ready-made drafts for follow-up messages.
- Finance or operations manager
- Reviews refund requests and order records against policy with a consistent, logged process.
- Course or content team
- Sees which lessons students complete and which products perform, informing the next course.
Security and control
- Use an API key with the least access needed for each workflow, and rotate it on a regular schedule.
- Require a named person to approve refunds, access removals and other changes that affect customers.
- Keep audit logs of every request Claude makes, so actions can be reviewed later.
- Test workflows on past data before launch and monitor them after going live.
- Limit which student data Claude can see to what the workflow requires.
For teams in the US, UK, India and the Middle East
Organisations in the United States and the United Kingdom can connect Heights Platform to Claude with data handled under their own privacy frameworks and contractual terms. In India, the Digital Personal Data Protection Act, 2023 governs how student personal data is processed, and we design workflows to meet it. For organisations in the UAE and Saudi Arabia, we follow the local data protection laws that apply. Claude can be hosted in India, the United States, the United Kingdom or the European Union, and we choose the hosting region to meet your requirements.
Learn more about Claude and MCP
Anthropic's AI model and assistant.
Secure links between Claude and business tools.
How engineers build and change software with Claude.
Hosted agents that run multi-step work.
The open standard Claude uses to connect to tools.
Frequently asked questions
What does the Heights Platform MCP server do?
The Heights Platform MCP server is a secure connector that lets AI tools such as Claude use the platform in a controlled way. It provides access to student records, orders, course access and product activity, which Claude can read and, where permitted, act on. It works alongside the direct API, so the team can choose the connection that best suits their setup.
Is connecting Heights Platform to Claude secure?
Security depends on how the connection is set up. The API key is created with only the permissions the workflow needs, stored securely and rotated regularly. Every request is logged, and sensitive actions can require human approval. We also limit which student data is visible to Claude, so access stays within what your organisation intends.
What can Claude actually do with Heights Platform?
Typically, Claude can look up students, review orders, check whether a student has access to a course, and summarise product activity in plain language. With suitable permissions, it can also prepare changes such as granting access. Consequential changes are usually routed to a named person for approval before they take effect.
How long does setup take?
Simple connections, such as a weekly summary, can often be set up quickly. More involved workflows that link Heights Platform to your CRM, ticketing or Microsoft 365 take longer because they need design and testing. We give you a realistic timeline during the free automation audit, based on the workflows you choose.
Which plan or permissions do I need?
Generally, you need an active Heights Platform account and an API key with permissions matching the workflow you want. Exact requirements depend on your plan and your team's access settings. During the audit we check your setup and confirm what is needed, so you do not have to work this out alone.