Developer Tools & Devops · iLert + Claude
iLert MCP with Claude: Faster Incident Response and Fewer Missed Alerts
The short answer
Claude works with iLert through the Model Context Protocol, an open standard that lets Claude securely read from and act within the tool. Once connected with an API key, Claude can review alerts, check on-call schedules, update incidents and maintain status pages. Each action runs with permissions the organisation controls.
What is iLert?
iLert is an incident response platform used by operations, DevOps and site reliability teams. It manages alerts from monitoring systems, sets up on-call schedules, routes incidents to the right person and escalates them when no one responds. It also publishes status pages so customers and internal users know when a service is affected. Teams use it to reduce downtime and keep communication clear during outages.
How Claude connects to iLert through MCP
The Model Context Protocol, or MCP, is an open standard that acts as a secure adapter between Claude and other software. It lets Claude read information from a tool and take approved actions in it, using access the organisation sets and can withdraw at any time. For iLert, the connection can be made through an MCP server or a direct API, using an API key for sign-in.
Once connected, Claude can typically look up open alerts, explain who is currently on call, summarise an incident's timeline, add notes to an incident or draft a status page update. Team members can ask for these things in everyday language rather than navigating several screens. Claude answers from the live data in iLert, not from memory.
Permissions and approvals keep people in charge. Access is limited to what the role needs, so Claude might be allowed to read schedules but not change them. Consequential actions, such as publishing a public status update or reassigning an on-call shift, can require a named person to confirm first. Every action is recorded in an audit log.
What you can automate
Triaging overnight alerts
A DevOps lead asks Claude each morning which alerts fired overnight, which are still open and which were acknowledged. Claude groups related alerts together so the team can see at a glance which ones point to the same underlying fault. The team starts work on the most serious cluster first, rather than scrolling through dozens of separate notifications.
Checking who is on call
When a service owner needs to know who to contact about an issue, they ask Claude who is on call for that service right now and who is the backup. Claude reads the on-call schedule and gives the answer with the time the shift ends. This saves the coordinator from opening the schedule and cross-checking calendars during a busy incident.
Keeping incident records current
During an outage, engineers are busy fixing the problem and often forget to log what they are doing. Claude can summarise the chat and call notes into a clear timeline and add it to the incident in iLert. Afterwards, the same summary becomes the starting point for the post-incident review, which saves hours of reconstruction.
Publishing status page updates
Customer support teams need to tell users what is happening without waiting for engineers. Claude can draft a plain-language status update based on the current incident details, and a named manager reviews and approves it before it goes live. The result is faster, consistent communication during service disruptions.
Preparing weekly reliability reports
A operations manager asks Claude for a summary of incidents over the past week, including how many were resolved within target and which services caused the most disruption. Claude pulls the data and presents it as a short report that can be shared with leadership. The manager spends minutes on the report instead of hours.
An end-to-end workflow: Monitoring alert to resolved incident and customer update
TriggerA monitoring tool detects a spike in failed payment requests and sends an alert to iLert.
iLert receives the alert and routes it to the on-call engineer for the payments service.
Claude, asked by the duty manager, reviews the related alerts and confirms they all relate to one database fault.
Claude adds a summary of the findings to the incident in iLert and lists the engineers already working on it.
If the engineer does not acknowledge within the set time, iLert escalates to the backup, and Claude notes the escalation.
A support lead asks Claude to draft a status page update, which a manager reviews and approves before publication.
Once the fault is fixed, Claude compiles the timeline from the incident record and the team's chat notes for the review.
OutcomeTypically, the payments team reaches the right engineer faster, customers see accurate status information sooner, and the post-incident review starts with a complete record rather than memory.
How we set it up
Free automation audit
We review how your team currently handles alerts, on-call rotas, incidents and status updates. We identify the workflows where Claude would save the most time and where human approval must stay in place.
Secure connection
We connect Claude to your iLert account using an API key, with access limited to the actions your workflows need. Keys are stored securely and can be rotated or revoked at any time.
Workflow design
We design the end-to-end process across iLert and your other systems, such as Microsoft 365, your CRM, your ticketing tool or your ERP. We define which actions Claude can take alone and which need a named approver.
Testing against real incidents
We test the workflows using past incidents and alerts from your own history, checking accuracy and tuning how Claude summarises and drafts updates before anything goes live.
Launch, monitoring and training
We launch with audit logging and monitoring in place, then train your on-call engineers, managers and support staff on how to use Claude safely with iLert.
Who benefits
- DevOps and site reliability engineers
- Less time spent switching between screens during an outage and clearer, more complete incident records.
- On-call coordinators and operations managers
- Quick answers about who is on call and what is open, without manual checking of schedules.
- Customer support leads
- Faster, consistent status updates that reach customers while engineers focus on the fix.
- IT and engineering leaders
- Reliability reporting that takes minutes to prepare, plus a clear audit trail for every automated action.
Security and control
- Use API keys with the least access needed for each workflow, and rotate them on a regular schedule.
- Require a named person to approve public status page updates and changes to on-call schedules.
- Keep audit logs of every action Claude takes in iLert so that the team can review what happened.
- Test workflows on past incidents before launch and monitor them after launch.
- Review access whenever team roles change, and revoke keys for anyone who leaves.
For teams in the US, UK, India and the Middle East
Organisations in the United States and the United Kingdom can host Claude in their chosen region to support their data protection and security obligations. Companies in India must consider the Digital Personal Data Protection Act, 2023, and can host the solution in India. Organisations in the UAE and Saudi Arabia must meet local data protection laws, and we can deploy in a region that fits those requirements. The hosting region is always chosen to meet your specific legal and contractual needs.
Learn more about Claude and MCP
Anthropic's AI model and assistant.
Secure links between Claude and business tools.
How engineers build and change software with Claude.
Hosted agents that run multi-step work.
The open standard Claude uses to connect to tools.
Frequently asked questions
What does the iLert MCP server do?
The iLert MCP server gives Claude a secure way to read and act within your iLert account. Through it, Claude can typically look up alerts, review on-call schedules, update incidents and maintain status pages in response to plain English requests. Where an MCP server is not used, a direct API connection can provide the same kind of access.
Is connecting Claude to iLert secure?
Security depends on how the connection is set up. We use an API key with the least access each workflow needs, store it securely and allow it to be rotated or revoked. Consequential actions can require human approval, and every action is recorded in an audit log so you can see what happened.
What can Claude actually do with iLert?
Typically, Claude can summarise open alerts, explain who is on call, add notes or timelines to incidents, draft status page updates and compile weekly reliability summaries. The exact actions available depend on the access you grant and the workflows we design with you.
How long does setup take?
Many teams have a first workflow running within a few weeks, following a free automation audit, secure connection, testing on past incidents and training. The timeline depends on how many systems are involved and how complex your approval process is.
What account access or permissions are needed?
Connecting through an API key requires an iLert account with permission to create or use a key for the actions you want Claude to perform. Your iLert administrator sets these permissions. We recommend a dedicated key with limited access, and we can confirm the exact requirements during the audit.