Collaboration & Communication · Linq + Claude
Linq MCP with Claude: Automate Messaging and Customer Conversations
The short answer
Claude works with Linq through the Model Context Protocol (MCP), an open standard that acts as a secure adapter. Once connected with an API key, Claude can send messages, manage conversations, share attachments and handle phone numbers in plain language, while your team controls which actions are allowed and approves sensitive ones.
What is Linq?
Linq is a communications API for sending and managing iMessage, RCS and SMS conversations. It brings attachments, phone numbers, payments and webhooks into one platform. Businesses and developers use it to build messaging into their products and operations, so that customers can receive updates, respond and complete tasks through familiar text-based channels.
How Claude connects to Linq through MCP
The Model Context Protocol (MCP) is an open standard that lets Claude securely use other software. In plain terms, it works like a universal adapter between Claude and a tool such as Linq. The organisation decides what Claude can see and do, and access is granted through the sign-in method Linq supports, which is an API key.
Once connected, Claude can read conversation history, look up phone numbers and check message status. It can also draft and send messages, share attachments and organise conversations, all through natural language instructions. Where Linq offers a Linq MCP server, we use it; otherwise we use a secure managed connector.
Permissions and approvals keep people in charge. We grant least-privilege access, so Claude only reaches the functions the workflow needs. Consequential actions, such as messages to large groups or changes to phone numbers, can require a person to approve them first. Audit logs record what was done, when and by which workflow.
What you can automate
Appointment reminders for service teams
A clinic, salon or repair business can have Claude prepare reminder messages for tomorrow's bookings. Staff review a batch, approve it, and Claude sends the texts through Linq and logs each delivery. Typical results include fewer missed appointments and less time spent by front-desk staff on manual reminders.
Order and delivery updates
Logistics and retail operations can connect Claude to order data so that customers receive status updates by iMessage, RCS or SMS. Claude can compose the message from the order record, attach a tracking document where needed, and post a summary back to the operations team. Customers get clear updates without agents typing each message.
Customer support follow-ups
Support leads can ask Claude to review open conversations, identify those awaiting a reply, and draft follow-ups in the brand's tone. A human approves the batch before sending. This keeps response times consistent while ensuring every reply is checked by the right person.
Phone number administration
IT and operations teams managing many business numbers can use Claude to look up which number belongs to which team, review configuration and prepare changes. Consequential changes are routed for approval. This reduces errors when numbers are reassigned or retired.
Field team check-ins
Site supervisors and sales teams can send structured check-in messages, share forms or documents as attachments, and collect replies. Claude can summarise responses into a daily report for the manager, saving time at the end of each shift.
An end-to-end workflow: Same-day delivery updates with CRM logging
TriggerA delivery is marked as dispatched in the company's order management system.
Claude reads the dispatch record and the customer's contact details from the CRM.
Claude drafts a short message with the estimated arrival window and the driver's name.
The dispatch lead reviews the message and approves it in the approval queue.
Claude sends the message through Linq over iMessage, RCS or SMS, depending on what the customer's phone supports.
Claude records the delivery status from Linq and updates the customer's record in the CRM.
Any failed deliveries are flagged to the operations team for follow-up.
OutcomeCustomers receive timely, accurate delivery updates, and the CRM holds a complete message history. Operations staff spend less time on routine calls and more on exceptions.
How we set it up
Free automation audit
We review your messaging volumes, customer journeys and existing systems to identify the workflows worth automating with Linq and Claude.
Secure connection
We connect Claude to Linq through an MCP server or secure managed connector, using the API key sign-in method. Credentials are stored securely and access is limited to the functions your workflow needs.
Workflow design
We design the end-to-end process across Linq and your other systems such as Microsoft 365, CRM, ERP or ticketing, and agree which actions need human approval.
Testing and launch
We test the workflow against real past cases, then launch with monitoring and audit logs so every action can be traced.
Team training
We train your staff on how to review approvals, handle exceptions and adjust the workflow as your needs change.
Who benefits
- Operations managers
- Routine customer messages go out on schedule without manual effort, and exceptions are surfaced early.
- Customer support leads
- Faster, more consistent follow-ups, with humans approving every batch before it is sent.
- IT and telecom administrators
- Clear control over phone numbers and permissions, with a full audit trail of changes.
- Developers and product teams
- A structured way to add conversational messaging to applications, with Claude handling routine message composition.
Security and control
- Least-privilege API key access, limited to the functions each workflow requires.
- Human approval for bulk messages, changes to phone numbers and other consequential actions.
- Audit logs recording each message sent, conversation changed and approval given.
- Testing against real past cases before any workflow goes live.
- Clear escalation paths so unusual or sensitive conversations reach a person.
For teams in the US, UK, India and the Middle East
Organisations in the United States and the United Kingdom can host their Claude workflows in those regions to align with local data protection expectations. Businesses in India must comply with the Digital Personal Data Protection Act, 2023, and we can host in India to support this. Companies in the UAE and Saudi Arabia are subject to local data protection laws, and we select a hosting region that meets their requirements.
Learn more about Claude and MCP
Anthropic's AI model and assistant.
Secure links between Claude and business tools.
How engineers build and change software with Claude.
Hosted agents that run multi-step work.
The open standard Claude uses to connect to tools.
Frequently asked questions
What does the Linq MCP server do?
The Linq MCP server gives Claude a secure way to work with Linq. Through it, Claude can send messages, manage conversations, share attachments and handle phone numbers using natural language instructions. Where an official server is available we use it; otherwise we use a secure managed connector with the same level of control.
Is connecting Claude to Linq secure?
Security depends on how the connection is set up. We use the API key sign-in method, grant least-privilege access, store credentials securely and require human approval for consequential actions. Every action is recorded in audit logs so your team can review what happened and when.
What can Claude actually do with Linq?
Typically, Claude can read conversation history, look up phone numbers, draft and send messages, share attachments and organise conversations. It can also prepare changes to phone numbers for review. The exact actions available depend on the permissions you grant during setup.
How long does setup take?
A typical setup takes a few weeks, depending on the complexity of your workflows and how many systems they touch. The free automation audit comes first, and it gives you a clear timeline before any build work begins.
What access or plan do I need?
You need an API key from your Linq account with the permissions your workflow requires. We can confirm during the audit which access level suits your use case, so you grant only what is needed.