Sales & Customer Support · Delighted + Claude
Delighted MCP with Claude: Turn Customer Feedback into Action Faster
The short answer
Claude works with Delighted through the Model Context Protocol, an open standard that lets Claude securely read and act within the tool. Using an API key, Claude can help send surveys, collect responses, analyse Net Promoter Score trends and manage customer feedback, all through natural-language requests. Your organisation controls what Claude can access and which actions need approval.
What is Delighted?
Delighted is a customer feedback platform built on the Net Promoter System. It helps businesses quickly gather, track and act on customer sentiment. Customer success teams, support leaders, product managers and marketing teams use it to send surveys after purchases or support interactions, watch how satisfaction changes over time, and spot customers who may need attention. It suits companies of many sizes that want a simple way to listen to customers.
How Claude connects to Delighted through MCP
The Model Context Protocol, or MCP, is an open standard that lets Claude use other software securely. Think of it as a universal adapter between Claude and a tool like Delighted. It gives Claude a defined set of things it can look at and do, rather than giving it open access to everything.
Once connected with an API key, Claude can typically read survey responses, review Net Promoter Score results and trends, and help prepare new survey sends. Your team can ask questions in plain English, such as which customer segment's score fell last month, and receive a clear summary without building a report by hand.
Permissions and approvals keep people in charge. Access is limited to what your organisation chooses, using least-privilege settings. Consequential actions, such as sending surveys to a large customer list, can require a named person to approve first, and audit logs record what Claude did and when.
What you can automate
Weekly NPS briefing for leadership
Each Monday, Claude can gather the previous week's Delighted responses and prepare a short summary of the overall Net Promoter Score, changes by product line and the main themes in customer comments. Leaders receive a plain-English briefing instead of a dashboard they have to interpret themselves, saving time and keeping feedback visible.
Post-purchase survey follow-up
After a sale, a survey can be scheduled through Delighted with Claude helping to set the timing and audience. When responses arrive, Claude can flag promoters who may be willing to leave a review and detractors who need a call. Account managers see clear, prioritised lists rather than raw scores.
Support quality checks
Support leaders can ask Claude to review recent survey responses linked to support tickets. Claude can highlight recurring complaints, such as slow replies on a particular channel, so the team can coach staff or adjust processes. The review shows patterns quickly, which helps the team respond before small issues become widespread.
Product feedback for planning
Product managers can ask Claude to group open-text feedback from Delighted by theme, such as pricing, onboarding or a specific feature. The summary helps teams decide what to build next and gives them evidence they can share with stakeholders when setting priorities.
Churn-risk alerts for account teams
Claude can review responses from key accounts and identify sharp drops in sentiment. Account managers receive a short note explaining the change and suggesting a next step, such as a check-in call. Acting early on these signals often helps teams protect valuable relationships.
An end-to-end workflow: Post-support feedback loop
TriggerA support ticket is marked as resolved in the helpdesk system.
Claude sends a short Delighted survey to the customer, using the agreed timing and wording approved by the support lead.
When a response arrives in Delighted, Claude reads the score and comment and records the result against the ticket.
Scores below a set threshold are flagged, and Claude drafts a suggested follow-up message for the account owner.
A team member reviews and approves the follow-up before anything is sent to the customer.
Claude adds a weekly summary of low scores and common themes to the team's shared document in Microsoft 365.
OutcomeSupport teams hear about unhappy customers sooner, follow up with a clear plan, and see recurring problems in one place. The result is typically faster recovery of customer relationships and better coaching for staff.
How we set it up
Free automation audit
We review how customer feedback is currently gathered and used, then identify the workflows worth automating with Delighted and Claude. You receive a clear list of options with expected benefits and effort.
Secure API key connection
We connect Claude to Delighted using an API key issued from your account. The key is stored securely and scoped to the access your team agrees on, following least-privilege principles.
Workflow design
We design the end-to-end process across Delighted and your other systems, such as your helpdesk, CRM or Microsoft 365. People are placed at each point where consequential actions need approval.
Testing and launch
We test the workflow against real past cases, including sample survey responses, and fix any gaps. We then launch with monitoring and audit logs turned on so you can see exactly what Claude does.
Team training
We train your staff on asking Claude for reports, reviewing flagged responses and approving actions. Ongoing support helps the workflow improve as your needs change.
Who benefits
- Customer success managers
- Get prioritised lists of accounts that need attention, with a clear reason for each, so they spend time where it matters most.
- Heads of support
- See recurring complaints and the effect of support changes on satisfaction without manual reporting.
- Product managers
- Turn open-text feedback into themes they can use to decide what to build next.
- Executives and operations leaders
- Receive a short, reliable weekly summary of customer sentiment in plain English.
Security and control
- Access is limited to the Delighted data your team approves, using least-privilege settings.
- An API key is stored securely and can be rotated or revoked at any time.
- People approve consequential actions, such as bulk survey sends or customer outreach, before they happen.
- Audit logs record what Claude accessed and did, supporting review and accountability.
- Customer data handling follows your organisation's policies and applicable privacy rules.
For teams in the US, UK, India and the Middle East
Organisations in the United States and the United Kingdom can design Delighted workflows to fit their internal data-handling standards. Indian businesses can align the setup with the Digital Personal Data Protection Act, 2023, and Middle East organisations can address UAE and Saudi data protection requirements. Where needed, Claude can be hosted in India, the United States, the United Kingdom or the European Union, so data residency is chosen to meet your requirements.
Learn more about Claude and MCP
Anthropic's AI model and assistant.
Secure links between Claude and business tools.
How engineers build and change software with Claude.
Hosted agents that run multi-step work.
The open standard Claude uses to connect to tools.
Frequently asked questions
What does the Delighted MCP server do?
The Delighted MCP server acts as a secure bridge between Claude and your Delighted account. It lets Claude carry out defined tasks, such as reading survey responses and reviewing Net Promoter Score results, using natural-language requests. The exact capabilities depend on how the connection is configured for your organisation.
Is connecting Delighted to Claude secure?
Security depends on careful setup. We use an API key scoped to the access your team needs, follow least-privilege principles, and require approval for consequential actions. Audit logs record activity so your team can review what happened. We do not guarantee any particular outcome, but we design the connection with your controls in mind.
What can Claude do with Delighted once connected?
Typically, Claude can help send surveys, collect and read responses, analyse Net Promoter Score trends and summarise open-text comments. It can also help organise follow-up tasks. The workflow is designed around what your team approves, so Claude supports people rather than replacing their judgement.
How long does setup take?
Timelines vary with the complexity of your workflows and the systems involved. A focused connection with one or two workflows is often quicker than a multi-system setup. After the free automation audit, we give you a realistic schedule covering design, testing, launch and training.
Which plan or permissions do I need?
Generally, you need an active Delighted account and an API key with access to the data and actions you want Claude to use. The right permission level depends on your workflows. During the audit we confirm what your account supports and recommend the smallest set of permissions that meets your goals.